Updated Make-Up Lesson Policy

Our Make-Up Lesson Policy is the most flexible of any swim program. By offering every swimmer 15 free make-up lesson vouchers per year, we help make swim lessons fit seamlessly into any busy schedule.

Weekly swim lessons are critical to kids making progress in the pool. That said, we know that schedules may vary from time to time!

Your kid gets sick.

You want to take an extended family vacation.

Parent teacher conferences overlap with your swim lesson.

Your kid doesn’t feel like swimming one day, and the fight to get to the pool is just so tough.

We understand! Our job at Big Blue is to make swim lessons not only an enjoyable weekly habit, but one that works with everything else going on in your busy life.

Our Parent Portal already gives you full control over your weekly schedule, and our Make-Up Lesson Policy gives you and your kids even more flexibility by offering every swimmer up to 15 free make-up lesson vouchers per year, more than any other swim program.

Here's how it works:

Every swimmer receives up to 15 free make-up lesson vouchers per year for missed weekly lessons. The year starts on the date of a swimmer’s first weekly lesson and ends on the anniversary of that date.
Swimmers have the flexibility to miss more than one lesson per month. While we used to limit make-up lesson vouchers on a monthly basis, we realized how burdensome that could be at certain times of year. Swimmers can miss up to 15 lessons at any time throughout the year and receive a free make-up lesson voucher for each missed class. This added flexibility makes even the busiest of seasons easy to navigate.
Each make-up lesson voucher expires 45 days after the missed lesson date.
Your 15 missed lesson count will reset with every anniversary year. As mentioned above, a swimmer’s anniversary year starts on the first day of their weekly lesson, and their missed lesson count will reset on the anniversary of that start date. For example, if you joined Big Blue Swim School on October 19th, 2019 and your kid has missed 12 lessons since then, they can miss up to 3 more lessons in exchange for a free make-up lesson voucher until October 18th, 2020. On October 19th, 2020, their missed lesson count would then reset to 0 of 15 Absences. The below images show how this will be displayed in your Parent Portal:

This view allows you to easily track the number of weekly lessons your kids miss throughout the year so that you know how many more free make-up lesson vouchers are available to you. In this example, Carlosg can receive 3 more make-up lesson vouchers for missed lessons until the anniversary date of the weekly lesson.

Click on the number of Absences to view your missed lesson history and to see when your missed lesson count resets. In this example, Carlosg can receive up to 3 more make-up lesson vouchers for missed weekly lessons between now and October 18th, 2020. On October 19th, 2020, the missed lesson count will reset to 0 (of 15) missed lessons, and Carlosg will again be eligible for 15 free make-up lesson vouchers throughout the year.

We encourage you to report a missed lesson via your Parent Portal or the Big Blue App. If reported in advance, a make-up lesson voucher is added to your account at that time and can be used before or after the missed weekly lesson. If not reported prior to the start of the missed lesson, then the make-up lesson voucher is automatically added to your account after the missed lesson.

We hope that our Make-Up Lesson Policy gives you the flexibility needed to make swim lessons an easy part of your week, any time of year.