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Five Ways the Big Blue Swim School Mobile App Makes Swim Lessons Even Better...

At Big Blue, we are passionate about teaching children to swim. We’re equally passionate about supporting busy families. We designed our mobile app to make it even easier to have a swimmer enrolled at Big Blue.

Every parent or caregiver who brings their child to Big Blue can use the app to get in touch with us, manage lessons, make up a lesson, track progress, or refer a friend.

Get in touch with our member services team

When you want to reach us, we want to make it easy. You can always email us, call us, text us, or use the chat function on our website.

We’re thrilled to now offer this new texting option!

When you text our team at the number above you instantly start a thread with one of our member services representatives. After you type your message or question and hit send, it’s saved in your texts. You won’t be kicked out of the queue or lose the conversation thread due to inactivity or closing your browser.

We like to encourage families to use this text function as it allows you the flexibility to step away from your phone or device while we work to reach you in the queue! If you prefer not to use text, don't stress. Our incredible member services team works hard to reach all customers in a timely manner so your wait shouldn't be long!

Manage your family’s schedule

Everyone could use some help juggling all the things going on with their kids. The “My Lessons” section of the app shows you instantly when your regularly scheduled weekly lessons are, and when your next lesson is scheduled. Upcoming lessons appear for each swimmer. You can get details on when and where your lessons take place, and change the day of recurring lessons all from the app.

Here’s how:

  1. Open the Big Blue app on your phone or tablet.
  2. Select “My Lessons” on the bottom left.
  3. Select the weekly lesson you would like information on.
  4. You’ll see your child’s current Big Blue level and instructor.
  5. You can move the weekly lesson time by selecting “Move weekly lesson” and choosing from any available weekly recurring times. You can also filter by day or instructor to help you make your selection.
  6. You can add lessons to your calendar, copy the address to send to someone, or choose to “Get directions” via Google Maps all in the Lesson View.

You can also share that you’ll miss a lesson, change your weekly recurring lesson, or stop the lessons on Lesson View.

Make up a lesson

We get it; things happen! We also know you want to ensure your child consistently attends swim lessons so they keep making progress. If your child is ill, you have a scheduling conflict, or other issues arise, you can easily let Big Blue know you’ll be missing a lesson and find a convenient make-up time right from the app.

Here’s how:

  1. Open the Big Blue app on your phone or tablet.
  2. Select “Make-Up” on the bottom menu.
  3. You’ll see the vouchers available to make up lessons next to each swimmer’s name. Select “+” by their name to see the dates of past missed lessons.
  4. Let us know your child will be missing a lesson by selecting “Miss lesson(s)” and selecting one or more upcoming lessons.
  5. To schedule a make, select “Schedule Make-Up”. You’ll see details of our make-up policy and can then filter by day or instructor and choose a convenient lesson time under “Add Make-Up Lesson.”

Track your child’s progress

Seeing your child make progress in the pool is what we’re all about at Big Blue. You can get an at-a-glance view of your child’s current level, the skills they’ve mastered at that level, and what they’re still working on anytime in the app.

Here’s how:

  1. Open the Big Blue app on your phone or tablet.
  2. Select “Progress” on the bottom menu.
  3. You’ll get a quick highlight of your child’s level and the number of skills they mastered on the Progress overview.
  4. Select a swimmer to see more details.
  5. Under Student Progress, you’ll see all the skills for your swimmer’s current level. Any with a filled-in red star are skills your child has mastered! Skills still in progress have a white star to the left.

Refer a friend to try Big Blue

If you’re at the park or playground and talking swim lessons with another parent, or your friend follows up to learn more about why you chose Big Blue Swim School, you can use the app to quickly access our Referral Program quickly. When they sign up via your unique referral link, they’ll receive a $50 swim lesson credit for weekly lessons. Your family also receives $50 in swim lesson credit to keep making progress in the pool!

Here’s how:

  1. Open the Big Blue app on your phone or tablet.
  2. Click “Account” on the bottom right.
  3. Select “Refer-a-friend” from the menu options.
  4. If you want to email the referral directly from your device, select “Email referral link.”
  5. If you want to copy the referral link to share in a text, via social, or anywhere else, press “Copy to clipboard,” and your unique link is copied and ready to share.

With features designed for busy families, we hope our mobile app makes it easy to navigate the warm and friendly waters of swim lessons at Big Blue Swim School.