FAQS

Unless otherwise directed by a medical professional, it is always a smart idea to consider and enroll into swim lessons. Whether they have little experience to none, Big Blue can help them on their journey!

We would recommend consulting with your pediatrician regarding medical or behavioral conditions that may restrict a child’s participation in Adaptive Swim lessons. If you have specific concerns or questions on what our team is able to offer, please reach out to your local school.

Overstimulation is common, but our instructors certified in the Swim Whisperers® method are trained on sensory input and output to help prevent sensory overload. Big Blue does have a flexible lesson makeup policy, however, so please talk to your local school if there are times where your swimmer just needs a day off!

Yes, as each child and their needs may vary, our instructors use their knowledge and training to cater to the individual needs of each child.

Most children with a fear of the water need a gentle touch! Going slow, explaining the process of the skills, focusing on skills in sections, and praise helps children who might have fear coming into classes.

Building a relationship with our swimmers is key with any nervous child, which is why our instructors are all dedicated and caring, and why we focus on and celebrate progress and offer consistent and regular classes to help ensure your child’s growth!

Our instructors work with caregivers to understand the easiest and most beneficial methods of motivating their child and focus on the child’s safety during the class. Redirecting and providing break time is critical for most children at preventing disruptions.

¡Hola! Para ayudarle mejor en español, comuníquese con nuestro equipo de servicios para miembros y estarán encantados de ayudarlo a responder cualquier pregunta que tenga. Se les puede contactar en aquí 888 918-3076.

You can access the Parent Portal from here, where you can create an account or sign in from our website. Our app can be found on the App Store and Google Play by searching “Big Blue Swim School.”

Our class sizes are developed with a small swimmer-to-teacher ratio, depending on the curriculum level, to provide fun, social lessons plus individualized attention. If you would prefer private lessons, availability and price per lesson varies by location, so please contact us to learn more.

As noted in our policy, if your child has a fever or contagious disease, please be considerate of other families and staff by keeping your child home from lessons and taking advantage of our make-up lesson policy.

Our policy states that if you are late to your swimmer’s lesson, we may not be able to accommodate you in an effort to minimize class disruptions and to maintain safety in the pool area. We recommend that you take advantage of our flexible make-up lesson policy if you are running late.

Learning to swim and the importance of water safety is a vital life skill. As children learn to swim, their confidence is boosted, helping them to discover that they can accomplish whatever obstacles in life come their way. At Big Blue Swim School, our mission is to teach kids they can do anything by unlocking their full potential in the water!

We have pools open across the country, with more coming soon! Please check out our locations page for a list of current and upcoming locations as well as their hours of operation.

Visit our locations page to find a pool near you, then click “View Schedule” to find the best day and time for your lesson.

Our make-up policy allows you to miss up to 15 lessons over the course of a year. Make-up lessons can be booked within the next 7 days that your request is processed. Ensure that you let us know you are missing a regular class and would like to book a make-up lesson through the app, chat, email, phone, or SMS.