Health and Safety

The health and safety of our swimmers, families, and Swim Associates are always our top priority at Big Blue. We regularly monitor CDC guidelines, plus state and local regulations in each market in which we operate, so please note details may vary by location.

Maintaining a Clean Environment for Our Families

Robust Cleaning Protocols

We disinfect all high touch surfaces every 30-minutes with a product that meets EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19. All high touch surfaces are also deep cleaned at the end of each evening with a botanical-based disinfectant.

Updates to our Space

We continue to operate our facilities in a way that manages the flow of traffic throughout the building to allow for social distancing and helps everyone maintain good hygiene practices with features like touchless hand sanitizer stations.

Ultra-Clean Water

At Big Blue, we keep our water ultra-clean with a state of the art pool filtration system plus a UV light sanitizer to go above and beyond standard pool operation protocol. Per the CDC, there is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools.

Caring for One Another

Every Big Moment in the pool starts with the magical combination of your swimmer's hard work plus the instruction of our dedicated Swim Associates. To ensure we're providing a healthy, safe environment for everyone in and out of the pool, we are following local and CDC guidelines and maintain the following precautions:

Supportive Policies for Illness and Absence

Swim Associates have access to enhanced paid sick leave that allows them maximum flexibility in the event they feel ill, ensuring they don't feel pressured to choose between their health and their work.

If you or someone in your home is feeling unwell, we ask that you stay home and take advantage of our flexible makeup lesson policy. Were someone in your household to be diagnosed with COVID-19 after being in a Big Blue facility, we ask that you call your local pool as soon as possible to let us know.

Personal Protective Equipment

All staff are provided with suitable personal protective equipment for their role, including a face mask for dry shifts and face shields for Swim Associates in the water. For more information on face masks requirements or recommendations, please send us a live chat from our homepage or contact your local pool.

Keeping Big Blue Families Safe Before, During, and After Swim Lessons


  • If your child or someone else at home is not feeling well, we ask that you please stay home and utilize our makeup lesson policy.

  • Please arrive to Big Blue with all swimmers changed into their suits and ready to head straight to the pool.

  • Check in will begin 10 minutes before the start of your scheduled lesson to help manage traffic flow within the building.

  • We encourage families to continue to have 1 caregiver accompany up to 3 swimmers to lessons in an effort to manage capacity in the lobby, but it is not required.


  • Per CDC guidelines, we ask those who are not fully vaccinated to continue wearing your mask while inside our schools. In most locations (excluding Colorado and Illinois), customers who are fully vaccinated are not required to wear masks while at the school. For more information, please send us a live chat from our homepage or contact your local pool.

  • COLORADO ONLY The Tri-County Health Department reinstated the indoor mask mandate for all people ages 2 and up effective Wednesday, November 23, 2021. All caregivers and kids ages 2 years and older are required to wear masks at all times while inside the school. Caregivers participating in Baby Blue swim lessons are not required to wear a mask if fully vaccinated. Big Blue employees will be required to wear PPE throughout their shifts. For more information, please send us a live chat from our homepage or contact your local pool.

  • ILLINOIS ONLY To better protect the population we serve, children 12 years and younger, we ask that all adults and children three years of age and older continue wearing a mask while inside the school at this time. Masks are required to be worn by all caregivers participating in Baby Blue lessons, and our employees are still required to wear PPE throughout their time in the school. For more information, please send us a live chat from our homepage or contact your local pool.

  • Chairs have been spaced in the lobby to meet social distancing recommendations. We ask that caregivers please stay mindful of social distancing and the flow of traffic in our lobby.

    Illinois: Caregivers are not allowed on the pool deck with the exception of escorting kids to and from their lanes.

  • Our pools are outfitted with a specialized HVAC system which regularly pumps in fresh air from outside.


  • Swimmers will exit from a separate pool door to provide a one way flow of traffic on the pool deck.

  • Swimmers will be allowed to independently use the showers on the pool deck for a quick rinse before exiting. A limited number of private showers are available for use by our families after swim lessons.

  • All high touch and shared surfaces are thoroughly cleaned during and after each 30 minute lesson block, as well as an enhanced cleaning protocol at close each evening.